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ITIL4 Foundation Training and Certification

Upgrade your knowledge of IT Service Management through this comprehensive ITIL training and certification examination package. This Training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.

ITIL Certification Course Overview

This ITIL Foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of ITIL certification, you will know how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

ITIL 4 Course Curriculums

Introduction to ITIL4

  • bout ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

ITIL Key Concepts

  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

ITIL Guiding Principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

The Four Dimensions of Service Management

  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

The ITIL Service Value System

  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

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    Exam & Certification

    ITIL 4 Foundation exam structure is as follows.

    There are 40 multiple-choice questions.

    You require to answer at least 26 questions correctly in order to clear the examination.

    65% is the passing percentage.

    The total duration of the exam is 60 minutes.

    It is a closed book test.

    Prerequisites

    • To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

    Key Features

    • Online and classroom training sessions on ITIL v4 Foundation
    • AXELOS accredited trainers with over 10-12 years of industry experience
    • Soft copy and hard copy of the study material

    Benefits

    • Benefits for Individuals :
    • Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
    • Increase business productivity, efficiency and effectiveness through more reliable IT services.
    • Define processes with clearly documented accountability for each activity to increase efficiency.
    • Enable a business to keep pace with change and drive business change to its advantage.
    • Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.
    • Benefits for Organizations :
    • Align IT services with business priorities to achieve strategic objectives.
    • Increase value from the service portfolio while reducing costs and risk.
    • Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
    • Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
    • Improve user and customer satisfaction with IT as well as the end-user perception and brand image

    FAQ’s

    ITIL is an acronym for Information Technology Infrastructure Library.

    ITIL 4 version is the latest one. It has been released recently in 2019.
    ITIL 4 Foundation Certification does not have an expiry date.

    Training sessions at Neoskills are conducted by certified experts who have practical working experience as well as training experience. Our facilitators hold 20+ years of experience in IT Service Management 

    Yes, we do.

    No. ITIL 4 Foundation certificate is a prerequisite for the next level.

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    Anil Tatipaka — “I have recently completed PSM training through NeoSkills, this is my second training with them (previously I complete Prince2 Agile) and both the times I had a good experience with learning..”
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    amrut limkar — Nice coordination with the staff. Ashish was very helpful giving nice training Overall very nice experience to complete the training and exam..”
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