ITIL4 Foundation Training and Certification

Upgrade your knowledge of IT Service Management through this comprehensive ITIL training and certification examination package. This Training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.

ITIL Certification Course Overview

This ITIL Foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of ITIL certification, you will know how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

ITIL 4 Course Curriculums

Introduction to ITIL4

ITIL Key Concepts

ITIL Guiding Principles

The Four Dimensions of Service Management

The ITIL Service Value System

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    Exam & Certification

    ITIL 4 Foundation exam structure is as follows.

    There are 40 multiple-choice questions.

    You require to answer at least 26 questions correctly in order to clear the examination.

    65% is the passing percentage.

    The total duration of the exam is 60 minutes.

    It is a closed book test.


    Key Features


    • Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
    • Increase business productivity, efficiency and effectiveness through more reliable IT services.
    • Define processes with clearly documented accountability for each activity to increase efficiency.
    • Enable a business to keep pace with change and drive business change to its advantage.
    • Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.
    • Align IT services with business priorities to achieve strategic objectives.
    • Increase value from the service portfolio while reducing costs and risk.
    • Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
    • Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
    • Improve user and customer satisfaction with IT as well as the end-user perception and brand image


    ITIL is an acronym for Information Technology Infrastructure Library.

    ITIL 4 version is the latest one. It has been released recently in 2019.
    ITIL 4 Foundation Certification does not have an expiry date.

    Training sessions at Neoskills are conducted by certified experts who have practical working experience as well as training experience. Our facilitators hold 20+ years of experience in IT Service Management 

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    Anil Tatipaka — “I have recently completed PSM training through NeoSkills, this is my second training with them (previously I complete Prince2 Agile) and both the times I had a good experience with learning..”
    Thursday, August 31, 2017
    amrut limkar — Nice coordination with the staff. Ashish was very helpful giving nice training Overall very nice experience to complete the training and exam..”
    Thursday, August 31, 2017

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